A: We accept Visa, Visa debit and Master card through our payment provider Worldpay. American Express and other payment options are offered through our partner PayPal, depending on the availability of the country you are from. Please check HERE

Furthermore we accept wire transfer to our Japanese or German bank accounts.

Q: Is the shipping cost the same to anywhere in the world?

A: Yes, the shipping cost is a global flatrate. We are sending by EMS (Express mail service by the Japanese post office). In very rare cases, however, certain countries might not be permitted by EMS. In this case we will send by air mail and we might ask you to pay the price difference in case of being more expensive.

Q: From where is the item sent?

A: All of our products are sent from Japan, where our business and shop is located

Q: When will the ordered item be shipped? How long does the shipment take?

A: We usually ship the item within 1-3 working days after the payment was received. The parcel will then be on the way for 2-4 working days, so altogether please calculate about 7 working days. Also please keep in mind that it may take some additional day(s) at custom (which we cannot know or influence) and there might be some delay in case of holidays or a sudden shortness in stock. When shipped off, we immediately send you the EMS tracking no. by email, so you can track down your parcels location at any time of day from Tokyo to wherever you live. Its trackable, safe and insured, so please do not worry. However, please track your parcel and make sure you know when it arrives. We will keep you informed if there are any major delays and are always there for you by mail or phone. It is in our interest to satisfy our customers.

Q: Is it possible to get the product delivered on the XXth(day) of XXX(Month)?

A: We understand your wish in certain cases like birthdays. x-mas etc. and will try our best to get it there in time. But we are sorry to say that we can not guarantee the date of delivery. There are too many factors that we cannot influence (such as busy time of delivery services during x-mas). Please place your order early enough, when you want to have the item before a specific date.

Q: Is it possible to fix the time of delivery (am or pm only etc)?

A: Within Japan it is possible but for overseas unfortunately we cannot specify from our side. If absolutely necessary, please ask your local post office with your EMS tracking no. (after you have received it), if its possible to arrange.

Q: Can the shipping address be changed?

A: This will be complicated, so please carefully fill the registration of the shipping address from the beginning on. When the item has been shipped, there’s no way to change it from our side.

Q: I placed an order, but received no confirmation mail? Did the order work?

A: You should receive an order confirmation mail. If you did not, please first check your spam mail. If you cannot find it at all, please contact us either by mail or phone and we will check if everything went fine. If there was a problem we will solve it.

Q: The item hasn’t arrived yet. I am concerned if sth happened with my parcel.

A: Please always keep track of your parcel with the EMS tracking no. that we send you. This will make you rest assured. If still in doubt, please contact the local post office by presenting the EMS tracking no. If your local post office cannot deliver the item to you because you are not at the address specified when they deliver and after keeping it at your local post office for a certain time (depends on the country), the parcel will be returned to us. Then we will have to ask you for the shipping cost for a second shipping. To avoid this, please make sure to pick up the parcel at your local post office in case that it could not get delivered to you by the delivery man.

Q: (Electrical item) Can it be used in “my country”?

A: We are sending to too many different countries to be able to answer. You know best about the electrical standards of your country. Please read carefully the product description, where we write about the voltage, if applicable. Battery-powered items are a safe bet. For the other ones you might need a transformer or adapter. For the USA it is usually no problem because voltage and plug are same/similiar.

Q: Are the instructions/manual in English

A: Some items have an English instructions, but some do not. Please check the product description. Most items are pretty straightforward in use even without manual, but few require Japanese language ability.

Q: Pre-order. How does it work?

A: Our pre-order system is a non-binding information system. This means that you will be added on our list of potential buyers of that product, but no payment will be processed by placing a pre-order. Once the item becomes available you will be informed by email with a link to purchase and can still make your decision at that stage as to whether you want to purchase the item or not.

Q: Is there a shop/distributor in “my country”?

A: No. Our products are available only in Japan. That is the uniqueness of our shop and your chance to score a product that is hard to get.

Q: Can you declare the amount on the invoice lower so that I can save tax when importing?

A: We are sorry, but we cannot lower the amount or declare items as gift. Since we are a company we need to truthfully declare our turnover and therefore cannot send a fake invoice. Also, it will not help if we do not include the invoice because in that case your customs will define the value by their own research and it might be much higher than it would have actually been. Please understand.

Q: How can I contact you by email?

A: Please either use our contact form or mail us directly to the email address given in our order confirmation. In either case please make sure that you use the same email as you registered in the shop or for your order. Please also include your order number if your inquiry concerns a placed or past order.

Q: I found that the competition is cheaper. Can you make me the same price?

A: We guarantee you that we will try our best. Please send us the link of the site you found an item cheaper and we will see if we can make you the same or a cheaper offer.

Q: I am a retailer/wholesaler. Are you doing wholesale/disctribution as well?

A: Sorry, but we don't wholesale our products.

Q: How can I return a product or replace a defect product?

A: Please first look at our terms and conditions to understand for which case you qualify. Then please contact us and include your registered email address and order number. Please describe exactly the reason of return or defect and include as much information as possible. Also please make sure to inform us about the condition of the item (unopened in original and undamaged package, damaged package, used item etc.).

Q:Do you ship to "my country"?

A:Yes, we ship worldwide.

Q:Do you have a brick store in Japan, or somewhere?

A:Sorry, we have specialized in online sale only.

Q:(sold out products), when are they available?

A:We're sorry, but we can't say if or when certain products are available again.Please check in regularly or subscribe our newsletter